Privacy Policy

1. Introduction

AImonitor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI monitoring and analytics platform.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, company name, and billing information when you create an account.
• Usage Data: API request metadata, cost data, model usage patterns, and analytics information processed through our platform.
• Technical Data: IP addresses, browser type, device information, and cookies for service optimization.
• Communication Data: Messages, support requests, and feedback you send to us.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our AI monitoring services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. API usage data is retained according to your subscription plan (7 days for Free, 90 days for Pro, 1 year for Scale, custom for Enterprise). You may request deletion of your data at any time.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, and access controls. While no method of transmission over the Internet is 100% secure, we strive to protect your personal information.

6. Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to provide services to us.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

8. Cookies

We use essential cookies to enable core functionality and optional analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@aimonitor.dev